Return & Refund Policy
Last updated: September 2026
At Sixnineshirt, customer satisfaction is our top priority. We offer a 30-day return & replacement guarantee for defective, damaged, or misprinted merchandise.
1. 30-Day Return Window
You have 30 calendar days from the date your package shows as delivered according to tracking to request an exchange, replacement, or refund for your order.
2. Eligibility Criteria for Returns & Replacements
To qualify for a free replacement or return:
- Manufacturing Defects: Garments with seam tears, holes, or fabric imperfections.
- Printing Errors: Noticeably faded, misaligned, incorrect artwork, or wrong color print.
- Incorrect Item/Size Shipped: The product received differs in style, color, or tag size from what was confirmed on your invoice.
- The item must remain unwashed, unworn, and in the same condition as when received.
3. Free Replacement Guarantee (No Need to Return in Most Cases)
If your order arrives damaged or with print defects, you typically do not need to ship the physical shirt back. Simply email our support team with a clear photo of the issue, and we will dispatch an expedited reprint free of charge.
4. Refund Process & Timelines
Once a refund is approved by our support team:
- Refunds are credited back to your original method of payment (PayPal, credit card, or debit card).
- Processing by your banking institution typically completes within 3 – 7 business days.
- Original shipping charges are non-refundable unless the return is due to our fulfillment mistake.
5. How to Initiate a Claim
To start a return or exchange request, please reach out to our customer care team:
- Send an email to cs.sixnineshirt@gmail.com.
- Include your order number (e.g., #SN-1024) in the subject line.
- Attach 1–2 clear photos showing the damaged or misprinted area of the garment.
Our team will review your ticket and reply with a resolution within 12 – 24 business hours.