Order Fulfillment & Shipping
Every product in our Store are made-to-order and, in normal circumstances, will be shipped in 3 to 5 business days. Orders placed after 1pm EST will be processed the following business day.
After every fulfillment, we will send out shipping confirmation email with your receipt, shipping details and a link to track your parcel online to make sure you receive updates along the way. Please note: it can take some time for tracking information to update.
The estimated transit time may vary, typically between 10 to 14 business days after manifested within the Contiguous United States and 10 to 21 business days after manifested for the rest of the world.
We do not guarantee delivery times and they should not be relied upon as such. Unforeseen delays are always a possibility, especially in holidays and peak seasons.
You may owe customs duties, taxes, import fees or any additional charges related to shipment in addition to our shipping rates.
You are responsible for contacting our Customer Service regarding any claims for damaged and/or lost shipments, however, we cannot arrange a free replacement for lost item due to incorrect address designated by customer. It is solely the your responsibility to carefully review the order details before committing payment.
REFUND & RETURN POLICY
At SixNineShirt, we are committed to providing high-quality products and customer satisfaction. We stand behind our workmanship and will take responsibility for any errors caused by us.
Please review the following policy carefully before placing an order.
Returns and Replacements
All products are made to order. For this reason, we do not accept returns or exchanges due to customer mistakes, including but not limited to selecting the wrong size, color, style, or entering an incorrect shipping address.
If there is an issue caused by us, we will offer a replacement or refund.
30-Day Return Warranty
Customers may contact us within 30 days of receiving their order if one or more of the following conditions apply:
The printed design is unclear or blurry
The design is misaligned or not centered
The wrong item was received
The item arrived damaged or defective
The size, color, or style does not match the original order
Any other mistake caused by SixNineShirt
To request a return, replacement, or refund, please email cs.sixnineshirt@gmail.com with your order number and clear photos showing the issue. Once verified, we will process a replacement or refund.
Return Conditions
Returned items must be unused, unwashed, and in the same condition as received. Requests made after 30 days from delivery will not be accepted.
Refunds (If Applicable)
Refunds or replacements may be approved if:
The product has a manufacturing defect
The print quality is poor
The product received is significantly different from what was displayed on our website
Our customer service team will review each request. If approved, we will issue a refund or send a replacement at no additional cost.
Refund Processing Time
PayPal refunds are typically processed immediately. Credit or debit card refunds may take between 7 and 21 business days, depending on your financial institution.
If you have not received your refund after this period, please contact us at cs.sixnineshirt@gmail.com
Discounted Items
Items purchased at a discounted or sale price are non-refundable. Only regular-priced items are eligible for refunds or replacements.
Exchanges
If your item qualifies for an exchange due to an error on our part, we will replace the item at no cost or issue a refund if a replacement is not available.
Shipping
Shipping times vary depending on the destination. Approved replacements will be processed as quickly as possible.
Contact Us
If you need assistance with your delivery, please go to our contact us page.